Returns & Exchanges
Due to the perishable nature of our premium meat products, we cannot accept physical returns, but we are committed to ensuring your complete satisfaction with every cut. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a full resolution.
Inspect Your Delivery
Upon arrival, immediately check your vacuum-sealed packaging and ensure the temperature of the meat is still chilled or frozen.
Document Issues
If there is a concern regarding quality or damage, take clear photographs of the product and the shipping label as evidence for our butchers.
Contact Support
Email our customer service team within 24 hours with your order number and the photos to initiate a claim.
Resolution Process
Once reviewed, we will issue a replacement shipment or a full refund to your original payment method to make it right.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing