Frequently Asked Questions
Everything you need to know about our premium meat delivery service.
How is my meat packaged for delivery?
All orders are vacuum-sealed for freshness and packed inside insulated, temperature-controlled boxes with gel ice packs to ensure your meat remains chilled during transit.
Where do you source your livestock from?
We pride ourselves on quality and transparency. The Fat Butcher sources exclusively from trusted British farms that adhere to high animal welfare standards and sustainable farming practices.
Can I track my delivery?
Yes, once your order is dispatched, you will receive a tracking link via email or SMS. You can monitor your delivery in real-time and receive a 1-hour delivery window on the day.
Is your meat suitable for home freezing?
Absolutely. Because our meat is delivered fresh and vacuum-packed, it is perfect for home freezing. We recommend freezing on the day of delivery for the best quality.
What happens if I am not home when the delivery arrives?
Our courier will follow the 'leave in a safe place' instructions provided at checkout. Because our packaging is insulated, the contents will stay chilled for up to 48 hours.
Do you offer any gluten-free products?
Yes, we have a dedicated range of gluten-free sausages and burgers. Please check the 'Gluten-Free' category on our website or view the specific allergen information on each product page.